Q: How long will it take to receive my order?

• Orders are processed within 1-2 business days. Shipping usually takes between 2-7 days depending on where you are located within Canada. You will receive a clickable tracking link via email. Click to view our Shipping Policy

Q: Do you ship internationally?

• Unfortunately no, we only sell/ship within Canada.

Q: What is your return policy?

• We offer a 7-day return policy on items returned in NEW condition and in their original packaging. Note that a 15% restocking fee is applicable. Please visit our Returns & Refunds page for more information.

Q: How do I exchange an item?

• The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Yes, you can either sign up to our Newsletter or contact us by sending an email to info@ado-canada.com and indicate the following information in your email;

• Full name
• Address where you would like demo to take place
• telephone number where you can be reached
• E-bike models you would like to test ride
• Preferred Day and Time

We will take care of making all arrangements and will contact you to confirm exact date and time.

What are the rules for e-bikes in Canada?

• According to federal law, electric bikes must have a maximum motor power of 500W and a top speed of 32 km/h via power assist. They must have functional pedals and the motor must disengage when you stop pedaling.

Do I need a driver's license or insurance to ride in Canada?

• No. Generally, you do not need a driver’s license, vehicle registration, or insurance to operate a power-assisted bicycle.

What is the minimum age to ride?

• Age limits vary by province, please check with your Provincial authority to ensure compliance.

Do I have to wear a helmet?

• Yes, you must wear an approved bicycle helmet. 

"AIR" are the entry-level version (ex: Air20, Air28. Air30).

What you get:

• Lightweight frame (often foldable)
• Basic motor (still good, usually Bafang)
• Torque sensor (smooth pedaling)
• Belt drive (quiet, low maintenance on newer Air series)

Suitable for low inclined slopes.  Think: simple, clean commuter

"PRO" are the mid-tier upgraded performance version (Air20 Pro, Air28 Pro, Air30 Pro)

Key upgrades vs Air:

• Automatic 2-speed motor/gear system
• Better hill climbing & acceleration
• Ride feels more refined (AI assist system on newer models)
• Often better components (brakes, suspension, display)

Great city and leisure bike .  Think: best value / sweet spot

"ULTRA" are the highest-end and top performance version (Air20 Ultra, Air28 Ultra, Air30 Ultra)

Key upgrades vs Pro:

• Automatic 3-speed internal gearing (instead of 2-speed)
• Power delivery is smoother
• Better for steep hills and variable terrain
• Heavier riders or cargo

Think: maximum performance + versatility

Pedal Assist offers motor power while you pedal, while the throttle allows you to accelerate without pedaling.

Besides charging the battery, maintenance is similar to a regular bike, including regular chain lubrication (for models with chains and not carbon belts) and checking tire pressure.